Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Table of Contents
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us. We also collect certain information automatically when you use our Service.
Personal Information
- • Email address and account information
- • Profile information (name, company, role)
- • Usage data and preferences
- • Communication history with support
Usage Information
- • Email generation history
- • Feature usage and interactions
- • Technical information (IP, browser)
- • Device and location data
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, and to communicate with you about our products and services.
Primary Uses:
- • Provide and maintain our services
- • Generate personalized email content
- • Process transactions and payments
- • Send technical notices and updates
- • Respond to your comments and questions
- • Monitor and analyze usage trends
- • Protect against fraudulent activity
- • Improve user experience
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this section.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting our business, or serving our users.
Legal Requirements
We may disclose information if required by law or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures:
- • SSL/TLS encryption for data transmission
- • Encrypted data storage
- • Regular security audits
- • Access controls and authentication
- • Secure data centers
- • Employee security training
- • Incident response procedures
- • Regular software updates
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.
Retention Periods:
You may request deletion of your account and associated data at any time by contacting our support team.
6. Your Rights
You have certain rights regarding your personal information. We will honor these rights in accordance with applicable law.
Access & Portability
- • Access your personal information
- • Request a copy of your data
- • Export your data in a portable format
Control & Deletion
- • Update your information
- • Request account deletion
- • Object to certain processing
Communication Preferences
- • Opt out of marketing emails
- • Manage notification settings
- • Control cookie preferences
Legal Rights
- • Right to rectification
- • Right to restriction
- • Right to data portability
8. Third-Party Services
Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites and services.
Third-Party Integrations:
Analytics & Monitoring
- • Google Analytics
- • Error tracking services
- • Performance monitoring
Communication & Support
- • Email service providers
- • Customer support tools
- • Notification services
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Age Restrictions
If you are under 13, please do not use our Service or provide any personal information to us. If we learn that we have collected personal information from a child under 13, we will delete that information immediately.
If you believe we might have any information from or about a child under 13, please contact us immediately.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.
Data Transfer Safeguards:
- • Standard Contractual Clauses (SCCs) for EU transfers
- • Adequacy decisions where applicable
- • Binding Corporate Rules for internal transfers
- • Data Processing Agreements with all processors
We comply with applicable data protection laws including GDPR, CCPA, and other regional privacy regulations.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Notification Process:
We will post the updated policy on this page with a new "Last updated" date
For material changes, we will provide at least 30 days notice via email
Continued use of our Service after changes constitutes acceptance of the new policy
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
privacy@reachful.io
Website
https://reachful.io
Data Protection Officer
dpo@reachful.io