Last updated: January 15, 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us.

Personal Information

Email address and account information
Profile information (name, company, role, etc.)
Usage data and preferences
Communication history with our support team

Usage Information

Email generation history and preferences
Feature usage and interaction data
Technical information (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Generate personalized email content
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Monitor and analyze trends and usage
Protect against fraudulent or illegal activity

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
Legal Requirements: We may disclose information if required by law or to protect our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

Access and update your personal information
Request deletion of your account and data
Opt out of marketing communications
Request a copy of your data
Object to certain processing of your information

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites and services.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@reachful.io
Website: https://reachful.io
Address: [Your Business Address]